Privacy Policy
Effective Date: [Update Before Publishing]. Your privacy matters to us. This policy explains how we handle your data.
Introduction
Your privacy matters to us. This policy explains how we collect, use, and protect your personal health information by keeping it confidential. We also determine what rights you have while availing our service. Because Livyn provides you with medical care treatment and support, some of the information that is shared with us is protected under health information laws, including HIPAA. We take that responsibility and ownership of your data with complete care.
By using Livyn, you agree to the practices described below.
Who This Policy Applies To
This policy applies to Livyn and any affiliated entities that support the delivery of medical services through our platform.
When we say “Livyn,” “we,” “us,” or “our,” we’re referring to the full network involved in providing your care, including licensed providers and pharmacy partners.
Your Rights
You have control over your information. Here’s what you can do:
- Access Your RecordsYou can request a copy of your medical or personal information at any time. We typically respond within 30 days.
- Request CorrectionsIf something doesn’t look right, you can ask us to update or correct your information.
- Choose How We Contact YouPrefer email over phone? Need communication sent somewhere else? Just let us know, and we’ll do our best to accommodate.
- Limit Certain UsesYou can ask us not to use or share specific information. While we may not always be able to agree, we’ll explain our decision clearly.
- See Who We’ve Shared Information WithYou can request a summary of certain disclosures of your health information over time.
- Appoint Someone to Act for YouIf you’ve authorised someone legally, they can make decisions or requests on your behalf.
- File a ComplaintIf you ever feel your privacy has not been handled properly, you can contact us directly or file a complaint with the U.S. Department of Health and Human Services. We will never take action against you for raising concerns.
How We Use Your Information
We use your information to provide safe, effective, and personalised care.
- To Support Your TreatmentYour health details help licensed providers evaluate your needs and determine appropriate care.
- To Operate Our PlatformWe use your information to manage accounts, improve our services and contact you whenever needed.
- For Billing and PaymentsYour data will be used to process payments and transactions or to work with benefit providers whenever needed.
When We May Share Your Information
We only share your information whenever needed, as per the laws applicable.
- With Medical ProfessionalsTo ensure continuous care, we may share your information with providers involved in the treatment process.
- With PharmaciesYour prescriptions are sent to licensed compounding pharmacies so that your medications can be prepared and delivered in accordance.
- For Legal or Safety ReasonsWe may share information if required by law or to help prevent serious risks to health or safety.
- For Public Health PurposesIn certain cases, your information may be utilised to report your health conditions, adverse reactions or other required information.
Your Choices
In some of the situations, you can decide how your information can be shared.
You can ask us to:
- Share information with family or someone involved in your care.
- Limit certain communications.
- Opt out of certain types of outreach.
We will follow your preferences whenever possible.
What We Will Not Do
- We do not sell your health information.
- We do not use your medical data for marketing without your clear permission.
- Your information is only used to support your care and improve your experience.
Compounded Medications
Some treatments provided through Livyn involve compounded medications. These medications are prepared through registered pharmacies for you.
Because these are customised treatments, your information may be shared with pharmacy partners only as needed to safely prepare your medication.
Data Security
We take reasonable steps to protect your information from unauthorised access or misuse.
If there is ever a situation where your data may have been exposed, we will notify you as required.
No In-Person Locations
Livyn operates as a digital-first platform. All records and communications are handled online, which means in-person access to documents is not available.
Updates to This Policy
We may update this policy from time to time. When we do, the revised version will be posted on our website with a new effective date.
Continuing to use Livyn after updates means you accept the revised policy.
Contact Us
If you have questions or need help with your information, you can reach us at:
- Emailprivacy@livyn.com
Additional Information
For more details about your rights under HIPAA, you can visit:
- https://www.hhs.gov/hipaa